Benefits & Features of Zoho CRM Plus
Get a unified customer experience platform that helps you capture and analyze leads, store information about customers, and deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates. Zoho CRM Plus is software that can handle relationships between an organization and its customers. You can increase sales, optimize business processes, and improve the quality of goods & services effectively. Online CRM Software helps to engage customers across multiple channels at every stage of the lifecycle. Stay notified in real-time and get the proper context across different media.
- Unify all your customer-facing teams.
- Connect your marketing, sales, and support team together.
- Work intelligently across all your teams.
- Take help closer to your customer.
- Build & automate processes that connect your sales & marketing teams.
- Get interactive dashboards that provide in-depth impact analysis of every business decision.
Besides, Zoho CRM Plus is the perfect CRM application for your sales, marketing, support, and every customer-facing team. It bridges the gap between your sales team and customers. Zoho CRM Plus is a single, unified platform that combines CRM, visitor tracking, project collaboration, marketing automation, helpdesk, social media management, customer surveys, activity management, and metrics and KPIs. Thus, it assists in streamlining customer data management and giving enhanced data visibility to your customer-facing teams. It can help to collaborate in real-time & deliver meaningful experiences while interacting with customers.
How Is Zoho CRM Plus Different From Other CRM Platforms?
CRM Platform can manage & maintain relationships. It focused on your sales teams’ activities, helping them to track every movement of their leads and nurture them into prospects. On the other hand, Zoho CRM Plus is a unified customer experience platform that brings together your sales, marketing, and support teams at one single interface. Your sales team can be able to collaborate and get a holistic view of customer information quickly.
Benefits of Zoho CRM Plus
Zoho CRM Plus gives you a 360-degree customer view that enables your team to efficiently manage your customer’s journey. It is beneficial to create and send email campaigns, achieve proactive communication on your site, convert visitors into leads and contacts in your CRM. However, it enables you to automate routine & processes, close more deals, manage multiple social media platforms, gather customer feedback & measure key business metrics using our customer experience management platform. It cultivates inter-team collaboration, improves sales and support team performance, and enhances the overall productivity of your organization with its highly intuitive & process-driven features.
What features include in Zoho CRM Plus?
Zoho CRM Plus contains everything you need to provide your customers. It helps to give an excellent user experience to your potential clients on a single interface. Below we define some significant features of Zoho CRM Plus.
CRM: Sales Automation
With Zoho CRM Plus, you can find more leads, convert them into prospects, close deals, and manage customer relationships effectively. It has user-friendly features to manage sales pipelines, process management, automation, analytics, and much more with ease.
Sales Inbox: Exclusive Email Campaign Platform
It helps organize your emails, categorize emails into custom folders, label them and set automated alerts to stay on top of important clients. Zoho CRM Plus offers an extensive range of customization options with drag and drop features & set rules to classify emails.
Seamless Visitor Tracking Through Sales IQ
Zoho CRM Plus lets you track your website visitors, engage them via live chat and convert them into leads using SalesIQ. It provides you contextual support to follow your visitors’ footprints.
Helpdesk Support For Excellent Customer Service
Zoho CRM Plus empowers your team to monitor, manage, and resolve your support tickets contextually with Zoho Desk. Be available every time to help your customers across multiple support channels like email, telephony, social media, and live chat.
Projects Collaboration
With Zoho CRM Plus, you can streamline your day-to-day business operations and get Online Project Management Solution to track work progress. Create project plans, collaborate with your team, and manage charts and reports with seamless project management tools.
Email Marketing Campaigns Automation
You can create & send incredible email marketing campaigns with feature-rich email marketing services in CRM Plus. It allows you to design, ship, and monitor email performance effectively. Moreover, get A/B testing, email automation, and pre-designed templates to manage emails efficiently.
Multiple Social Media Platforms
Manage all your social media platforms with Zoho CRM Plus in one place! Zoho CRM Plus helps to establish a solid social media presence and engage customers across multiple platforms.
Customer Surveys
Scale up your business with an incredible customer survey system. Get your customer’s attention and design your survey using the best CRM Software.
Besides, Zoho CRM Plus gives you best-in-class customer support and customer experience management across multiple touchpoints. You can make the customer-centric organization achieve sales goals and deliver a 360-degree view of your customers. For further details of Zoho CRM Plus, meet AL Fahad IT Consulting’s team and schedule a consultation session to get free consultation services today.
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