New updates - Integrations with CRM, Slack, and more
Zoho Assist team has developed a new set of advantageous integrations and improvements to ensure and provide the best-in-class experience for all users. So let’s dive right into the brand-new updates of the month:
CRM - Assist integration
Remote support and screen sharing sessions can now be initiated from CRM after adding Assist from the Zoho Marketplace. You can select a contact or lead of choice and schedule or start a session whenever you need to.
Slack - Assist integration
With this integration, technicians can start a session right from the Slack chat window by keying in the slash commands accordingly. Now, you can resolve issues or install updates directly from your chat window.
Flow - Assist integration
Assist with Flow will help you automate your business workflow by setting up triggers to quickly begin a remote support session. You can also configure unattended access systems without codes after setting up this integration.
Column chooser for reports
The service queue and custom reports can now be viewed with columns of your choice. Click the Select Columns option available in the right corner of the screen, choose a list of parameters of your choice, then click Apply.
Remote support software needs your support too!
Zoho Assist has been recently listed in Gartner Peer Insights, and they would very much appreciate it if you could take a moment out of your busy day to review our product.
Once your review is published, the Zoho assist team will offer one remote support session or allow the free addition of 25 unattended access devices to your Assist account for six months. Submit your review here.
Have any questions? We’re here to answer them
If you have any questions or concerns about the product, don’t hesitate to contact the Zoho help center. For pricing and demo-related queries, send an email to support@zohoassist.com
Leave a Reply